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Fulfillment Policy

1. Purpose and Scope

This Fulfilment Policy outlines the service delivery framework for Uniserve RCM, a Delaware-based medical billing company operating as a unit of Uniserve RCM. This policy governs the provision of our medical billing and revenue cycle management (RCM) services, ensuring clarity and compliance with industry standards.

2. Service Fulfilment Process
Uniserve RCM provides digital medical billing and revenue cycle management services, which encompass:

  • Client onboarding and system integration, typically completed within 3-10 business days from contract execution.
  • Processing of medical claims, payment posting, and denial management per the agreed-upon service terms.
  • Generation of financial reports and performance analytics as required by the client.

3. Delivery Mechanism
All services are rendered digitally via secure online portals, encrypted email communication, and integrated billing platforms. Clients receive secure access credentials, periodic reports, and real-time updates through designated communication channels.

4. Service Timelines

  • Client onboarding: 3-10 business days from contract execution.
  • Claims processing: Completed within 1-2 business days from receipt of complete documentation.
  • Payment posting: Updated within 1-2 business days post-remittance.
  • Denial resolution and appeals: Initiated within 1-2 business days upon notification.

5. Cancellation & Refund Policy
Given the nature of digital service delivery, Uniserve RCM does not provide refunds for services rendered. Clients wishing to terminate services must provide a 30-day prior written notice, as stipulated in the service agreement. Any outstanding financial obligations must be settled before termination.

6. Dispute Resolution Mechanism
Clients with concerns regarding service Fulfilment should contact Uniserve RCM at contact@uniservercm.com for resolution. If disputes remain unresolved, they will be addressed in accordance with the governing law and dispute resolution provisions outlined in the service agreement. 

This Fulfilment Policy is effective as of 11.11.2024 and is subject to periodic review and modification in compliance with applicable laws and industry standards.